Amazon’s Diablo– RPG-like, Lost Ark, was played by over 1.3 million people at launch. It’s been chilled since then, but there are tens of thousands of people who log on and enjoy it every week.
Last week, Amazon decided to do some housekeeping, launching a wave of bans ostensibly aimed at bot accounts. However, many real humans were also caught up in the bans, and to make matters worse, Steam players counted as bans on their Steam accounts, severely hurting their overall record.
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Amazon was quickly notified of this and over the weekend was “actively working to reinstate them for all affected players, regardless of whether a support ticket was filed”.especially for Steam players. , sweating the consequences of having a ban recorded on your account, Amazon says that revocation not only “removes the game’s ban,” but also “removes the mark on your Steam account.”
The company issued the following statement over the weekend:
Greetings, Heroes of Arcesia!
Following the recent wave of bot bans, we have seen an increase in ban appeals from players who have been falsely affected by these bans.
We have identified the error that caused these false bans and are actively working to reinstate the bans for all affected players, regardless of whether a support ticket has been filed. This will remove the game ban and mark on your Steam account. We will let the players know when this work is complete. In the meantime, please submit a Ban Appeal ticket to Customer Support so that our team can help you restore your account and remove all penalties more quickly.
Thank you for your report. We are also working to resolve the issue for affected players, so please be patient.
And yesterday it followed up with a notice that all bans should be rescinded. The result.
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