Ian Burton ordered a $1,600 iPhone from Amazon. When the parcel arrived, he signed it. When I opened the box, there was dog food inside instead of a phone. He contacted his Amazon and informed them of the mix-up. Amazon told Burton that since he signed the package, he is now the proud owner of a $1,600 package of dog food.
But after the BBC, Amazon had a change of heart. you and yours The program found out about the story and asked Amazon for an explanation.
From the BBC:
within minutes of being contacted by you and yoursBurton received a call from an Amazon representative who apologized for the situation.
They promised to conduct a “comprehensive review to identify areas for improvement” with the findings sent “to the appropriate leadership team.”
The money was returned to Mr. Burton’s account the next day.
An Amazon spokesperson told the BBC: “We have contacted Mr Burton directly to apologize and have processed a full refund.”
Consumer David McClelland told the BBC: “When a consumer orders an expensive item from Amazon, they film the package for signs of tampering and film themselves opening it.” .