Cyber Monday sales are expected to exceed $9 billion this year. (Credit: Maglara | Dreamstime.com)
The Puerto Rico Department of Consumer Affairs (DACO, Spanish) announced that it will monitor today’s “Cyber Monday” sales.
DACO Director Hiram Torres-Montalvo urged consumers who are having difficulty completing online purchases to contact agents at 787-722-7555, the website, or by email.
“We recognize that Monday is one of the days most consumers shop online,” he said. “During ‘Cyber Monday’ various online he advised everyone facing any kind of issue related to the promotions offered by the business to contact the office to assess with the necessary agility. I recommend it,” he said.
First celebrated in 2005, “Cyber Monday” is one of the busiest days for online buying and selling. In 2021, US consumers, including Puerto Rico, spent $7.1 million on online purchases that day, according to Adobe’s Digital Economy Activity Index data. This year, that amount is expected to exceed $9 billion.
Online purchases are playing an increasingly important role in retail purchases by consumers on the island during the lockdowns and restrictions deployed at the height of the COVID-19 pandemic, he said.
“Our recommendation for consumers who want to take advantage of discounts and special offers on various websites is to make sure to read all the terms and conditions associated with those offers,” he said.
“It is also important to note that DACO does not have jurisdiction over person-to-person sales, such as those made through sites dedicated to this type of transaction. It’s a process,” says Torres-Montalvo.