Brazos County, Texas (KBTX) – Amazon Prime customers in Brazos County have been reaching out to KBTX since we aired an article about Amazon’s shipping estimates over Christmas.
Many customers say nothing has changed since then.
While Amazon Prime customers can receive millions of items for free with 2-day, 1-day, or same-day delivery, many customers, especially at College Station and Bryan, prefer delivery regardless of what product they purchase. said that the estimates of Deliveries to neighboring communities outside of Brazos County have not changed.
Christine Mullen accepted an Amazon Prime free trial over a year ago. After trying the service for her month, Mullen said she was so taken with her speedy delivery that she decided to pay for her own membership.
Now Mullen says her family is reconsidering the service.
“It’s just frustrating that I can’t get Amazon because I bought it specifically,” she said. [football] The game is only available on Amazon Prime. But it’s certainly enough to make me reconsider. “
Her problems started before Christmas 2022. When Mullen went shopping for her gift on Amazon, she knew it was coming up, but it took her two days longer than expected to receive the package.
“I went to the checkout and suddenly they said the item wouldn’t arrive until December 28th,” she said. This is when she tried her son’s position. “Indeed, when I changed the order from having it delivered to my house in College Station, to Austin in Bingo on the UT campus. They said, ‘She will arrive by December 23rd, not December 28th.’ It said.”
It’s been a month since then, and Mullen says he hasn’t seen any further improvement.
In fact, hundreds of social media comments on Facebook and Nextdoor show Amazon Prime customers in Brazos County sharing the exact same story.
Mullens said the issue was unfortunate for Prime customers in the region and hoped something would change.
“All together, Brazos County serves 250,000 people,” she said. “For the US Postal Service [issue], Amazon should do something to fix it. Possibly using their own employees.
KBTX spoke with a regional Amazon PR specialist based in Houston. She said there could be delays due to Brazos County’s proximity to fulfillment centers. KBTX is still waiting for an official statement.
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