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    Amazon

    Some Amazon Cancellation Notifications Go Unnoticed

    honestcoupondeals_h8tsyfBy honestcoupondeals_h8tsyfJanuary 22, 2023No Comments2 Mins Read
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    Some Amazon Cancellation Notifications Go Unnoticed

    Last year, Amazon changed the way sellers are notified of order cancellation requests. However, months after the rollout, the company confirmed that some cancellation notices went unnoticed, and it looks like the problem will continue into the new year.

    Amazon notified sellers last February that it would no longer send notifications through its buyer-seller messaging system. Instead, the cancellation request will appear in the banner on the Manage Orders page and in the order report.

    Following concerns from sellers, Amazon has postponed the implementation of the new policy from the end of April 2022 to the end of May 2022.

    However, Amazon acknowledged in July that it continued to receive cancellation requests through buyer and seller messages.

    “Almost all cancellation requests are received on the Manage Orders page, but there are a few sporadic exceptions that appear in buyer and seller messages, depending on how the cancellation request was submitted. Customer’s order cancellation request…” is displayed in the buyer/seller message.

    “We are working to eliminate these exceptions, but in the meantime we must honor cancellation requests received via the Buyer-Seller Messages tool and this will not impact our cancellation rates. ”

    Over the weekend, sellers reported that some notifications were still bypassing the new Manage Orders page and instead appearing in messages.

    Ina Steiner

    Ina Steiner
    Ina Steiner is co-founder and editor of EcommerceBytes and has been writing articles on e-commerce since 1999. She is widely cited as an authority on marketing and is the author of “Turn eBay Data Into Dollars” (McGraw-Hill 2006). Her blog was featured in the book Blogging Heroes (Wiley 2008). She is a member of the Online News Association (September 2005 – present) and Investigative Reporter and Editor (March 2006 – present). Follow her on Twitter at @ecommercebytes and send her news tips to her at ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.



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