10/2 4:00 PM Update: Complex received the following statement from a StockX spokesperson in response to last night’s coupon leak and today’s subsequent order cancellation:
“At StockX, protecting the integrity of our marketplace is of utmost importance to us. We have notified of this cancellation to and are actively working with sellers who may have already shipped orders. We are working hard to provide the best possible experience for all our users and we apologize for the inconvenience.”
StockX will only cancel orders placed using fraudulent codes. Shoppers who used it will not be charged for the full amount of the affected order, but will receive a full refund. StockX refunds are typically processed within 3-5 business days.
See the original story below.
StockX has been in the news lately for making their service more expensive for users. He officially announced to the seller this month that he would charge a $4 shipping fee. But last night, his sneaker marketplace went viral on social media for saving customers money.
Rumors of a leaked $100 discount on StockX began circulating on Twitter and Reddit that night. code, HX OUSE TORONTO24, add it at checkout to get $100 off your purchase. Unlimited. No exceptions. Predictably, people fell in love with the code as the glitches gained momentum. Like Yeezy Slides he was basically available for free as some even used it to purchase items priced under $100.
As the saying goes, if something seems too good to be true, chances are it is. This morning, some of our customers received a cancellation/refund notice for purchases made with a code. Instead of acknowledging the error, the email states that the sneaker didn’t go through the company’s verification process, while others claim that StockX has charged or is about to charge the full amount, and that the customer received help from his service. I’m waiting for
The leaked code didn’t just affect buyers. Cancellation notices have also been issued to sellers who believed their products were sold through the platform. StockX says it will take steps to “get it right” for those who have already printed shipping labels or shipped items.
The code appears to have been originally written for HXOUSE, a Toronto-based, globally focused think center. This summer, StockX and his HXOUSE teamed up to tour his panel’s conversations in cities such as Toronto, New York, Chicago, Detroit, Miami, San Francisco, and Los Angeles.
As of this writing, StockX has not responded to a request for comment.