One shopper criticized Walmart’s anti-theft measures for cheap items as “out of the ordinary.”
In the viral video, Tayla claims she locked a tube of mascara twice before an employee bought it as the store continues to crack down on retail crime.
An offended customer recorded a video of himself inside Walmart, explaining the process he went through to buy cheap cosmetics.
“So I get mascara from here so I’m at Walmart,” she said in a clip of her in the beauty section.
“And they got locks of mascara.”
She panned the camera over the row of cosmetics hanging behind the lock to prevent shoppers from grabbing it.
“These are like $10 or less, so whatever,” she said.
Tayla caught the attention of an employee who helped her get an affordable tube.
But instead of handing over the mascara, she made the shopper wait and said, “I have to give you something.”
“Why did she give me this mascara,” she said, holding up a plastic retail security device that contained beauty products.
“Don’t let anyone try to steal this punk a** mascara.”
A commenter agreed with Tayla, saying that shopping in-store is becoming a “terrible experience.”
“I stopped shopping at stores that stock shampoo and hair products,” said one disgruntled user.
Another irate customer commented, “I won’t go anymore because the lady in the makeup was disrespectful to me.”
“At the moment we use Walmart+ and just have the items delivered so we don’t have to get involved and deal with their bs,” another user said.
Walmart cracked down on theft after CEO Doug McMillion spoke of historically high levels of shoplifting in December.
He told CNBC:
Shocking statistics from the National Retail Security Survey 2022 reveal that nearly $100 billion has been lost due to downsizing.
Walmart and Target have resorted to storing items behind plexiglass or locking items in cabinets.
The US Sun previously reported that products ranging from pregnancy tests to socks were among the locked items.
This policy caused outrage among customers.
A California woman claimed it was “impossible” to shop because of the changes.
She was outraged on Twitter.
“When I want eyeshadow, I have to bring an attendant to unlock the cabinet. It’s ridiculous.”
Another furious customer shared an image showing underwear and socks stored in a cabinet.
Shoppers remembered having a hard time buying cosmetics that cost as much as $2 because of anti-theft measures.
Walmart’s self-checkout system is also equipped with high-tech cameras to deter theft.
But some employees have spoken out about the new technology, claiming it can’t really stop shoplifting.
Self-checkout theft methods like “switcheroo” and other new “scary” methods are reportedly still common at many Walmart and Target locations, and retail crime remains a major problem. increase.
Walmart did not immediately respond to a request for comment from the US Sun.